Success for Clinco in 5th annual information security audit
Clinco continues to build on established information security credentials, with another successful external audit of our information security management system. Our ISO27001 certificate was reissued in July 2021, after a rigorous investigation into our working methods and risk management procedures.
Why work to the ISO 27001 standard?
Our investment in this process shows that Clinco is serious about confidentiality and reducing the risk of a data breach. Our clients use our credentials as part of their own risk management planning and can rest assured that medical records are in safe hands with Clinco.
Clinco is proud to be the first collation service in the UK to attain ISO 27001. We continue to innovate to deliver our services to the highest standards.
Clinco is pleased to have been asked to take part in the Scottish Government’s Case Record Review in relation to mesh implant surgery. The Case Record Review is one of a number of measures the Scottish Government has taken in response to the complications arising from mesh surgery:
The groundwork is so important in medical records pagination. Any update is much more straightforward if the records have been sorted properly at the outset. For example, they should be divided into clinical specialties, admissions, surgical and theatre records by operation, in correct date order within each category.
Where this has not happened the bundle can easily get out of control – leading to problems for the fee earner, experts and counsel.
How can Clinco help?
Clinco can put matters back on track if we are asked to update records. Here are some of the most common the solutions:
Overhaul and update
We overhaul the existing bundle and index, tidying it up and making sure the index reflects the correct contents. We then add the section we have been asked to update, to provide a better basis going forward.
We identify key records and then prepare a core bundle with dual pagination.
We completely re-sort and re-paginate the entire bundle. This is an extreme step, but sometimes the only way to get the paginated records where they should be.
Where the existing page numbers have already been used by experts, we can identify the new page numbers for the report or chronology.
Whatever the state of the records, we will have a solution, so get in touch if you are not happy with how your records are looking. As always with pagination, the aim is to bring clarity and save time, so that this can be spent more effectively on progressing the case.
We hardly ever see cases where medical records have been changed after the event. We believe this is vanishingly rare and the vast majority of cases are dealt with in good faith by healthcare providers facing an allegation of clinical negligence. However, we know of two cases where the court has found that records were falsified, so this does occur.
I came across the article below this week. An American claimant believes her electronic records were changed, years after the event but shortly after her claim was issued. Just three characters in an electronic mammogram result code, changed from NEG to ABN, were the difference between a breast lesion being followed up or not. It’s a fascinating read, showing how easy it is to edit a digital record and how a digital forensic expert can track and time any changes. Here’s a link to the full article:
Gillian Castle sustained a life-changing injury whilst giving birth in 2011 – a 4th degree tear, resulting in a permanent stoma. She was unable to get on with life with a new baby in the way she’d hoped, or continue her career as a police officer. She says herself that she was initially in a very dark place, physically and mentally.
Gillian’s now on a mission to raise awareness of birth trauma and to overcome the stigma and perceived limits associated with stoma use. Her blog is positive and truly uplifting – take a look here: https://www.stomachameleon.com/
Her current challenge is, as she puts it, ‘getting my bag out and my bikini on’ to raise funds for the Birth TraumaAssociation – taking an icy winter dip outdoors three times a week from October last year to May 2021. Brilliant – this woman is such an inspiration to us all. You can make a donation to the cause here, if you are as in awe of her as we are: https://www.justgiving.com/fundraising/stomachameleon
We’ll be following Gillian’s progress, and wish her luck with her campaign.
At Clinco we’ve started 2021 assisting many of our clients to consolidate flexible and digital working.
Clinco is a remote service, we are used to digital working. We’re well placed to advise and assist our clients with their needs. We are still seeing plenty of hard copy records, but we’re seeing a steady increase in those asking for ‘digital only’ return of the paginated medical records as fee earners get more used to these. It seems likely that this change is here to stay for those who’ve made the transition.
Let us know how we can assist – we’re here to help
We understand that with many staff working from home, our clients might need extra help with support tasks. We keep a secure backup scan of all medical records collated by Clinco – as well as the associated documents like imaging schedules – and we can easily provide digital sets of records, or check passwords. Urgent and difficult collation work still needs to be done, even in a pandemic, and we are working within our usual prompt turnaround time even with the extra requests coming in. We’re very responsive to anyone needing assistance so if you need something, just ask.
We’d like to wish everyone the best possible Christmas!
We’d also like to thank our staff and suppliers for their resilience, excellent attitude and dedication, producing consistently great results under difficult circumstances. We have had our systems, motivation and sense of humour tested on occasions…but have come through successfully and prepared for 2021.
We look forward coming back refreshed in the New Year. We’ll be back ready to go again on 4 January and, in the meantime, all at Clinco send our best wishes for a safe, healthy and peaceful holiday.
Since March, we’ve been impressed by the versatility and resilience of our clients, who haven’t missed a beat as the pandemic hit. Some of them had already converted to paperless working, others adopted it swiftly and efficiently with the need to work from home. We’ve been able to assist them with all their requirements for collation and pagination. We have had a number of extra requests thrown up by the restrictions. These include:
- copying of imaging with transfers to fee earners working from home
- preparation of e-bundles
- portal access
- urgent hand deliveries
There has been an inspiring spirit of collaboration and innovation to achieve results. It has been a great time to build relationships and we’re pleased that our clients have been able to rely on us at a time when everyone has been under pressure.
At the time of writing we are under Lockdown 2 conditions, with all systems running smoothly thanks to our committed team. Clinco staff are busy completing cases so that matters can progress promptly whatever the external circumstances. We hope that everyone reading this is keeping safe and well, as we head into what we hope will be the beginning of the end of the pandemic, with positive vaccine news appearing daily.
A move to more flexible and digital working
At Clinco we’ve been busy through the summer and early autumn assisting many of our clients transition to more flexible and digital working. Here are some of the new areas where we’ve been able to help:
- liaised with fee earners working from home enabling them to access documents in our secure databank
- carried out digital transfer of collated medical records to experts and the other side
- created portal links for e-filing of bundles
- created portal links for imaging (so that radiology discs no longer need to be sent via post or courier)
- advising on scanning quality to optimise legibility of records
As a remote service, we are used to digital working. We’re well placed to advise and assist our clients with any needs they have. We are still seeing plenty of hard copy records. However, the pandemic has encouraged greater numbers to ask for ‘digital only’ return of the paginated medical records. It seems likely that this change is here to stay.
Let us know how we can help!
Heading into the winter months, we wish all our clients, collaborators and friends a safe and productive time. Let us know how we can help with the ongoing pressures of working effectively in the next phase of the pandemic.