Working remotely? Let us know how we can assist – we’re here to help.

At Clinco we’ve started 2021 assisting many of our clients to consolidate flexible and digital working.

Working remotely?

Clinco is a remote service, we are used to digital working.  We’re well placed to advise and assist our clients with their needs.  We are still seeing plenty of hard copy records, but we’re seeing a steady increase in those asking for ‘digital only’ return of the paginated medical records as fee earners get more used to these. It seems likely that this change is here to stay for those who’ve made the transition.

Let us know how we can assist – we’re here to help

We understand that with many staff working from home, our clients might need extra help with support tasks.  We keep a secure backup scan of all medical records collated by Clinco – as well as the associated documents like imaging schedules – and we can easily provide digital sets of records, or check passwords.  Urgent and difficult collation work still needs to be done, even in a pandemic, and we are working within our usual prompt turnaround time even with the extra requests coming in.  We’re very responsive to anyone needing assistance so if you need something, just ask.

Merry Christmas and a Happy New Year for 2021  

We’d like to wish everyone the best possible Christmas!

We’d also like to thank our staff and suppliers for their resilience, excellent attitude and dedication, producing consistently great results under difficult circumstances.  We have had our systems, motivation and sense of humour tested on occasions…but have come through successfully and prepared for 2021.

We look forward coming back refreshed in the New Year.  We’ll be back ready to go again on 4 January and, in the meantime,  all at Clinco send our best wishes for a safe, healthy and peaceful holiday.

Merry Christmas

Versatility and resilience during the pandemic

Since March, we’ve been impressed by the versatility and resilience of our clients, who haven’t missed a beat as the pandemic hit.   Some of them had already converted to paperless working, others adopted it swiftly and efficiently with the need to work from home.  We’ve been able to assist them with all their requirements for collation and pagination.  We have had a number of extra requests thrown up by the restrictions. These include:

  • copying of imaging with transfers to fee earners working from home
  • preparation of e-bundles
  • portal access
  • urgent hand deliveries

There has been an inspiring spirit of collaboration and innovation to achieve results.  It has been a great time to build relationships and we’re pleased that our clients have been able to rely on us at a time when everyone has been under pressure.

At the time of writing we are under Lockdown 2 conditions, with all systems running smoothly thanks to our committed team.  Clinco staff are busy completing cases so that matters can progress promptly whatever the external circumstances.  We hope that everyone reading this is keeping safe and well, as we head into what we hope will be the beginning of the end of the pandemic, with positive vaccine news appearing daily.

versatility and resilience

Flexible and digital – paperless working comes into its own

A move to more flexible and digital working

At Clinco we’ve been busy through the summer and early autumn assisting many of our clients transition to more flexible and digital working.  Here are some of the new areas where we’ve been able to help:


  • liaised with fee earners working from home enabling them to access documents in our secure databank
  • carried out digital transfer of collated medical records to experts and the other side
  • created portal links for e-filing of bundles
  • created portal links for imaging (so that radiology discs no longer need to be sent via post or courier)
  • advising on scanning quality to optimise legibility of records

Working remotely?

As a remote service, we are used to digital working.  We’re well placed to advise and assist our clients with any needs they have.  We are still seeing plenty of hard copy records.  However, the pandemic has encouraged greater numbers to ask for ‘digital only’ return of the paginated medical records. It seems likely that this change is here to stay.

Let us know how we can help!

Heading into the winter months, we wish all our clients, collaborators and friends a safe and productive time.  Let us know how we can help with the ongoing pressures of working effectively in the next phase of the pandemic.


Clinco recommended for ISO 27001 re-certification

ISO 27001 re-certification

We are delighted to say that following a  rigorous two day external audit, Clinco has  been recommended for re-certification to ISO 27001, the leading international standard on data security.

Having completed our first full three-year cycle under the audit regime, we would like to reflect for a moment on the satisfaction of a job well done.

A secure service

Clinco first made the  commitment to ISO 27001 in 2016.  We wanted to be able to offer those sending us medical records concrete evidence that they were choosing a secure service, as well as a good quality, prompt and helpful one.

A considerable investment in systems and processes

We were certified as meeting the standard in 2017,  following  a considerable investment in systems and processes, all designed to reduce the risk of loss or compromise of the medical records sent to us for pagination.  Those systems have been independently audited every year, to ensure that they continue to improve and to meet the high level of information security required.

Thank you!

We would like to thank all our staff and management team for their investment and encouragement!  We would also like to thank the external auditor who tested our information security measures so thoroughly and knowledgably.

Clinco recommended for ISO 27001 re-certification


Resilience in unprecedented times

We have been impressed by the resilience of the firms who have continued to send us new pagination instructions over the last month.  It’s good to see that departments are working well and finding new ways to communicate, share work and move matters forward.  We continue to receive a high volume of medical records in hard copy via DX and courier, so it is clear many companies are managing to operate at a safe personal distance.

At Clinco we aim to support, assist, problem solve and provide an efficient resource through collaboration with clients, colleagues and suppliers. Our team is fully employed and office based. We believe that this provides the best support to clients and staff alike.   However, we have always allowed staff to spend some of their time working remotely, for those who wish to have the flexibility this brings.  Our remote working systems have been tested and independently audited for data protection purposes.  We have therefore been able to move seamlessly to the current situation where a greater percentage of our work is done remotely, whilst remaining secure and compliant with ISO 27001. We did not want to test our business continuity plan in real life, but have found it to be fully effective.

We send our good wishes as we look forward to better times ahead.

Resilience in unprecedented times

Modern Law Awards

At Clinco, we aim to make a difference by working to a higher standard.  So any firm instructing us should find their expectations exceeded. We are here to lighten the load, solve problems and do the groundwork so that the case proceeds smoothly.
We don’t usually compare our organisation to others – we leave that to our clients to do.  The only true measure of success is if they choose to use us again and again.
Tonight at the Modern Law Awards we are going to find out if we have succeeded, according to the eminent panel of judges.  We’ve been told that the standard of nominations is high, so we were pleased to be shortlisted alongside a variety of different businesses in our category.  Whilst we’d love to be an award-winning company, we’re going to enjoy every minute of the evening regardless of the outcome…and will be back if we’re not chosen from the shortlist this time.
Our real work is to focus on the needs of our clients, and making sure they have every reason to make Clinco their first choice.

Good luck to everyone attending tonight!


At Clinco, we aim to make a difference by working to a higher standard

Happy New Year 2020! 

Happy New Year 2020!

We’re back in the Clinco office, ready to get to work on behalf of our valued clients old and new.

We’d like to wish you all the best for the coming year and hope that it will be a successful and positive one for you all.


Happy New Year 2020 to everyone reading this!  We’re back in the Clinco office, ready to get to work on behalf of our valued clients old and new.  We’d like to wish you all the best for the coming year and hope that it will be a successful and positive one for you all.

Merry Christmas!

Merry Christmas to all our clients, suppliers and friends – we wish you a happy and restful break over the holidays.   Thank you all for your instructions, support, input and feedback over 2019. It has been a busy and productive year!

Clinco Merry Christmas to all our clients, suppliers and friends


Medical records and pagination: the CJC report on fixed costs in lower value cases

We posted our general observations recently on the recommendations of the CJC report published in October.  As a medical records pagination service, our specific area of interest is the preparation of medical records.  The report makes several references to this stage of the case.

Fixed pagination costs

The report recommends that the claimant retain the responsibility for obtaining the medical records and sorting and paginating them.  This was an early area of agreement within the working party (para 3.52).  The working party also agreed (para 3.55) that the cost of this exercise should be included within the FRC limit, whether it was carried out by an external pagination service or inhouse.  At Clinco we already operate capped or fixed fee schemes in anticipation of this provision and are expecting these to become the norm in lower value cases.

Limiting the range of the medical records

At Clinco we are increasingly asked to use our expertise and experience to prepare a core bundle of key documents at the outset, often alongside the full bundle with dual pagination.

The CJC recommended the scope of the records to be limited to:

  • the GP records
  • records from the healthcare provider(s) where the treatment giving rise to the allegations took place, and
  • records relating to follow-up care.

This proposal reflects current practice in the majority of cases, so there is nothing new here.  The amount of records can still be very substantial.  There was nothing in the report about making an analysis of relevance of medical records within a certain provider – we have seen many cases where there are years of complex history not relevant to the actual allegations.  The creation of an early core bundle was also not mentioned.

There are costs savings to be made here, of particular benefit in lower value claims, and practitioners do not need recommendations from the CJC to implement them.

Clinical pagination

The report used the term ‘clinical pagination’ to describe the experts’ representatives’ preference for sorting medical records by specialty rather than pure chronological order.  At Clinco, we always sort by category, specialty and (only then) date order as it makes analysis so much clearer.   The exception is that a core bundle of, say, 100 pages of key medical records will often be more useful if it follows the order of events.

We’re surprised that experts have ever seen a whole bundle in chronological order (but not at all surprised they found this hard to navigate!)

Central electronic storage

The CJC report referred (para 3.54) to the ‘clear advantages’ of pagination services such as Clinco having a role in the central electronic storage of medical records and providing access to the parties.  The advantages are particularly in the context of data protection for special category data.  Clinco was the first independent pagination service in the UK to invest in ISO27001, the international standard in information security, precisely so that we could offer this facility to our clients.  We have provided secure electronic storage of medical records for some time. This has evolved over the last year to create a secure central resource to assist our clients to enable both expert and defendant access to the collated records.

The role of the chronology – differing views

The experts’ representatives told the CJC that they did not need to receive a chronology with their instructions.  At Clinco, we are asked to prepare a chronology of relevant events in most cases coming to us for pagination.  The feedback we receive from both practitioners and experts is that it saves time and costs.  We have even been instructed direct by the experts themselves to prepare a chronology from the records, which speaks for itself as to the usefulness.  As the whole of the CJC report is restricted to lower value, less sensitive and more straightforward cases, that may be the relevant factor. We are always willing to accept cases on a ‘sort only’ basis and our indices are sufficiently detailed to provide a clear breakdown of the evidence including dates for admissions and surgery.