Information Security Management

Clinco maintain an information security management system (ISMS) designed to meet the requirements of ISO 27001:2013.


We are committed to providing a professional and ethical service to our clients. Our ISMS objectives are set out in our Business Management System Manual, as follows:

  • Clinco will deliver its services within a secure environment
  • Clinco will maintain the confidentiality, integrity and availability of information and data
  • Clinco will comply with all legal requirements and codes of practice related to information security
  • Clinco will evaluate the performance and effectiveness of the ISMS and promote continual improvement
  • Clinco will promote organisational responsibility, accountability, awareness, knowledge and skill
  • Clinco will promote and share best practice relating to information security within the industry


Clinco maintains a robust ISMS; incorporating:

Physical security:

  • Services are performed in-house, in a secure facility which benefits from an onsite team of SIA licensed security officers, who are present 24 hours a day, 365 days a year
  • Premises are protected by CCTV cameras, intruder detection systems and site fire systems
  • Secure, onsite DX Exchange point and mail room


IT Security:

  • Clinco are configured with their own secure Vlan
  • A site firewall is in place
  • Industry appropriate anti-viral software is installed on all company pcs, which are password protected
  • Data is backed-up and is stored securely and locally and cannot be accessed remotely
  • Data transfer is via a CESG CPA and PGA certified encryption platform


Documents, policies and procedures:

  • All business processes and procedures are fully documented
  • A comprehensive Business Management System Manual, incorporating the ISMS is in place
  • ICO registered (registration number ZA108329)
  • Confidentiality agreements are in place for employees, company visitors and IT solution providers


Further details on our information security management system are available on request